Incident at Reception Desk Essay Example | Topics and Well Written Essays - 500 words

Incident at Reception Desk - Essay Example I did not use any negative terms, instead I said, When I told him that because of regulations, it was not possible to provide him with what he wanted at this time, he slammed his hands quite forcefully down on the counter top and pushed his body forward, his face really close to mine. I took a step back, he was very angry and his body language was threatening. At this point, he began to insult me in quite a low, menacing tone, calling me a "stupid bureaucratic, pen-pushing moron with no initiative!" whore," and "brainless f..ing bitch". He got to the door, and shouted back that I would regret being so unhelpful, that he would be suing me for my failure to provide the correct public service he was entitled to. He also said I would be hearing from his uncle, P. Bull Terrier, that "even a fool like you must have heard of him!" He banged the door really hard as he left. Two of the members of the public came to the desk and were real kind. They gave Joelly their details and offered to be witnesses in support of the fact that I had behaved politely and correctly throughout. The incident left me shaken and rather nervous, but after discussing it with you and writing it down, this has helped to clarify things. I feel certain that I carried out my duties correctly and have done nothing to bring trouble or disrepute on the department. I look forward to your response.